Returns & Exchanges

We know that sometimes things don’t go as expected, so we’ve made returns and exchanges simple and hassle-free. Whether your item is damaged, incorrect, or you’ve changed your mind, we’re here to help. Please review the return policy below or contact Customer Support with any questions. We’re committed to providing a great shopping experience.

Online Return Policy

Customers can return most items* purchased from University Book Store or ubookstore.com for a refund within 30 days of purchase with a receipt, as long as the products are still in saleable condition. Without a receipt, items can be returned for store credit only, at the discretion of department supervisors. Purchases made with a credit voucher or gift card can only be returned for store credit.

*Textbooks have their own unique return policy, listed below, and are exempt from the University Book Store’s standard return policy.

*Made-to-order items also have a unique return policy, listed below, and are exempt from the University Book Store's standard return policy.

*All sale or discounted items are final sale. If you're unsure if any item is final sale, please feel free to ask a staff member or a bookseller for clarification before making your purchase.

Returns & Exchanges FAQs

If you need to return or exchange textbooks, please review the drop downs below.

All refunds are processed on the same day and funds will be posted back to your bank account between 3–5 business days, depending on your bank.

  • In-store: Customers can return Husky Shop and Gift items to the registers in the Husky Shop. Supplies and Textbooks can returned to our registers in the basement.
  • Online Orders: Return shipping is at-cost to customer. Please send your items in original condition in a carrier approved package that includes your packing slip, receipt or note indicating name and order number, and addressed to:

University Book Store
Attn: Web Returns
4326 University Way NE
Seattle WA, 98105

Once we have received your items, your refund will be processed.

If you are making an exchange, please indicate what size of item you wish to exchange for. If we are no longer in stock of the item you are exchanging for, you will refunded for the returned items.

Unfortunately, we are not able to offer exchanges for international orders.

Made-to-order items ship out directly from the vendors and are only available for purchase at ubookstore.com. All made-to-order items will have an additional message above the price informing you that it is made-to-order, as well as additional information in the product description. Made-to-order items are exempt from the Pack Rewards discount.

Please allow 10–14 business days for these items to be shipped to you. We only offer domestic shipping on made-to-order products. You will receive a second shipping notification from
University Book Store with tracking info for your made-to-order product.

All made-to-order purchases are non-returnable or exchangeable, and University Book Store is unable to accommodate cancellations once an order is placed. If you receive defective merchandise, or are sent the wrong item(s), please contact us at  info@ubookstore.com.

Receipts are required for all refunds. Textbooks must be in original purchased condition for a full refund. Un-activated eBooks and rental fees are refundable under the same timelines as textbook purchases.

If you drop/withdraw from a class you have an additional 7 days after the returns deadline (full term courses only). A Proof of drop/withdrawal is required at the time of return. This excludes rented digital textbooks.

To return your digital textbooks, please email txtsupport@ubookstore.com with the order number in your email (this begins with UBS and is followed by a string of numbers).

  • Winter: January 12
  • Spring: April 6
  • Summer:  June 29
  • Summer A:  June 25
  • Summer B:  July 27

Digital textbooks can be returned for a full refund within 7 days of the start of classes.

If you drop/withdraw from a class, you can return your eBook within 14 days after the start of classes (full term courses only). A Proof of drop/withdrawal is required at the time of return.

To return your digital textbooks, please email txtsupport@ubookstore.com with the order number in your email (this begins with SO and is followed by a string of numbers).

Customers can return their textbooks at our U District store at the Returns & Buyback Counter on the second floor through the current quarter’s refund deadlines (listed above).

Customers can also return their textbooks by mail. Return shipping is at-cost to customer and must be post-marked by the term’s refund deadline in order to qualify for a refund.

If returning your textbooks via mail, please pack the products you wish to return, along with your completed Customer Return Form (attached to the shipping label of your online order), in a sturdy box or mailing envelope, addressed to the following:


University Book Store
Attn: Course Materials Returns
4326 University Way NE
Seattle WA 98105
USA

Please email txtsupport@ubookstore.com to return your digital textbooks with the order number in your email (this begins with SO and is followed by a string of numbers).

Customers can exchange their textbooks at our U District store at the Returns & Buyback Counter on the second floor through the current quarter’s refund deadlines (listed above).

We currently do not offer an exchange policy for online orders. If you are unable to return your textbooks to our U District store, please follow the return by mail instructions above and place a new order for the textbooks you need. We highly encourage customers to order their new course materials before their return has been processed to ensure your new textbooks arrive in time for the quarter.

Please note that return shipping is at-cost to customer; when shipping books, we encourage customers to use media mail for best rates.

or more information, visit ubookstore.com/pages/buyback.

I received the wrong item(s): We’re sorry! We want to get you the correct item(s) as soon as possible. Please have your order number and contact our Web Order Team directly.

My order never came in the mail: If you believe that the shipping courier has misplaced your order, please contact our Shipping Department at 800-335-7323, ext. 324. They will contact the courier for a call tag to track down your order. All orders
that returned to sender will be refunded, minus the shipping fee. You will be notified by email if this occurs.