Course Materials FAQ

Use our adoption search tool to search for your courses. Select your purchase type, add them to your cart, and proceed through checkout.
 
You can choose to have your items shipped to you, or pick them up at our U District store, located on The Ave, or our location in the Husky Union Building (HUB) on campus.

Yes. You can choose to pick your order up at our U District store on the Ave, or at our store in the HUB on UW’s Seattle campus. You will receive an email when your order is ready for pick up. Orders will be held for up to 14 days after they are processed.

Orders are processed as quickly as possible, and you will receive an email when your order is ready for pickup. During peak times around the start of classes, this can take up to 48 hours, so please be patient. You will receive an email notification when your order is ready.

Yes. Print books are available for purchase at our main store on the Ave. Excluding Summer quarter, we will have a small selection of course materials available for purchase at a new location in the HUB on campus, right across the hall from our main HUB store. We also operate a small pop-up on the UW Bothell/Cascadia College campus at the start of each quarter with a limited selection of items.

Yes. If digital options are available for your materials, they will appear on the item’s page when you search for your materials, alongside the new and used textbook options. Select the option that best suits your needs, add it to your cart, and proceed through checkout. You will receive emails after placing your order that contain information on accessing the materials. If you do not receive these emails, check your junk/spam folder.
 
You can also purchase digital materials through our Vitalsource storefront. Be sure to have the ISBN and edition of the book you need, to ensure that you purchase the right materials.

We no longer offer rentals on physical course materials.

Yes, but we no longer offer this service in-store. We have partnered with MBS Textbook Exchange to offer sellback online. Online sellback is available 24/7, and please note that the offer for your books must be at least $10 in order to use the online buyback system. Click here to get started.

Send an email to txtsupport@ubookstore.com – be sure to include your order number, the item you are having trouble with, and a brief description of the issue you’re encountering.

Day One Access is a new program that aims to reduce the cost of course materials and make them more accessible for all students, right when classes start. Click here to read more about the program.

Our website requires that a shipping address is entered for every order, physical or digital, in order to calculate any applicable sales tax.

Once your order has been processed, you will receive an email containing instructions on accessing your materials, and the instructions will vary depending on the kind of materials purchased. For CEI digital materials ONLY, you will receive a redemption code via email. Follow the instructions in the email and redeem your code here. VitalSource digital materials do not require redemption codes.

Contact us at txtsupport@ubookstore.com and we will get back to you as soon as we can. Be sure to include your order number so we can assist you quickly.

Publishers determine which titles are available digitally, and we offer as many as we can. If you don’t see any digital options for the materials you’re trying to purchase, it’s either because they are not available digitally, or we are not able to offer them through our website due to restrictions set by the publisher.
 
For the largest selection of digital materials, visit our Vitalsource storefront.

Send an email to txtsupport@ubookstore.com – be sure to include your order number, the item you are having trouble with, and a brief description of the issue you’re encountering.