Day One Access

What can we help you with today?

Frequently Asked Questions

I just paid for my materials, but MyUW still shows that I have a balance due. Why didn't it update? It's been more than two business days since I paid for my materials, but MyUW still shows a balance. Did my payment go through? I already have access to my materials in Canvas - does that mean I've paid for them?

Course Materials and Access

How do I access my materials? I just registered for a course participating in Day One Access and I don't see my materials. I don't need the materials for this course. How do I opt out? I opted out, but realized I need the materials and want to opt back in.

Billing & Payment

How do I pay for my materials? I don't see my balance in MyUW, but I know I haven't paid yet. I need a refund for my materials. I missed the payment deadline, but I still need my materials. What are my options? I missed the payment deadline, but I don't see a paywall in Canvas yet.

Support and Troubleshooting

I lost access to my materials even though I'm certain I've paid for them. I tried to access my materials and got a “launch unsuccessful” error message. I am being prompted to pay for my courseware even though I already paid for it. I am having trouble accessing my publisher courseware. I am being prompted to enter a course ID/access key when I try to access my courseware.